rifugimonterosa.it

Terms of Sale of: Margherita Hut, Gnifetti Hut, Mantova Hut, Pastore Hut, Barba Ferrero Hut, Carestia Hut.

(1) MANAGEMENT OWNERS

Rifugi Monterosa - MBG srl deals with the booking service for the structures listed below.
Find below data of the subjects who manage each facility (hereinafter named MANAGERS):

• Capanna Margherita, Capanna Gnifetti, Rifugio Pastore

MBG srl
Località Garstelet, snc – 11020 Gressoney La Trinité (AO)
C.F. e P.IVA 01130050071
Pec: mbgsrl@pec.it

• Rifugio Mantova

MONTEROSA HUTTE DI COMUNE PAOLO & C.
Località Garstelet, snc – 11020 Gressoney La Trinité (AO)
C.F. e P.IVA 01130930074
Pec: monterosahutte@pcert.it

• Rifugio Barba Ferrero

M.B.G di Masoni Bottone Giuliano
Località Alpe Pile, 1 – 13021 Alagna Valsesia (VC)
C.F. MSNGLN70C07B041U
P.IVA 01929180022
Pec: impresa.mbg@pec.it

• Rifugio Carestia

ROTA SABINA
Località Alpe Bors, snc – 13021 Alagna Valsesia (VC)
C.F. RTOSBN65B41L669Q
P.IVA 02589260021
Pec: rota.sabina@tebpec.com

(2) YOUR CONTRACT WITH RIFUGI MONTEROSA - MBG SRL

When you book in our huts, a binding contract will only come into existence when we will send you a written confirmation of your booking by e-mail.

The date of the contract is the date that appears on the written confirmation.
Please check your confirmation to make sure it corresponds to your request.

The contract is made of the conditions listed below and all the relevant information about the available facilities that can be found in our website www.rifugimonterosa.it and all that is stated on the written confirmation that has been sent to you.

• With the booking confirmation sent by e-mail, the respective MANAGERS undertake to provide the seats and services booked and the customer undertakes to pay the amount due.
• In case of cancellation, the cancellation costs will be charged (see details).

• If the booking is made in the name of 2 or more people, whoever makes the booking and accepts the contract is responsible for paying the entire group.
• The booking confirmation will be sent to the person in charge of the reservation, who is responsible to keep informed all the members of the party.

(3) PRICES

All prices are in EURO and must be consider per person.

Our prices are published on our website www.rifugimonterosa.it and they may change during the year. Once you have booked, the price is fully guaranteed and will not be subject to any surcharge.

What is included and what is not is reported on your booking confirmation and it is specified in the relevant page on the site www.rifugimonterosa.it on the page of the booked accommodation.

(4) PAYMENTS

Payment of the bed places that you have booked is required as stated below:

• When booking you will be require to pay a deposit by credit card.
• Capanna Margherita: the full amount will be required for bookings made from 1st June to 1st September 2024.

PLEASE NOTE THAT YOUR RESERVATION WILL BE AUTOMATICALLY CANCELLED WITHOUT NOTICE IF YOU DON’T PAY THE DEPOSIT WITHIN THE TERMS.

• You will pay the balance in the hut while checking in: you will be charged for all the nights and all the people you have actually booked for.
• The balance for Gnifetti + Margherita reservations will be requested at Gnifetti hut.
   

ONCE YOU HAVE PAID THE BALANCE, IT IS NOT POSSIBLE TO BE REFUNDED FOR NO REASON.

IF CAPANNA MARGHERITA WILL NOT BE REACHED DUE TO MOUNTAIN SICKNESS, LACK OF TRAINING OR FOR OTHER SUBJECTIVE CAUSES OF ONE OR MORE MEMBER OF THE GROUP, THE PAID FEE WILL NOT BE REFUNDED.

THE IMPOSSIBILITY TO REACH CAPANNA MARGHERITA DUE TO BAD WEATHER OR DANGER WILL BE EVALUATED ON 
THE SAME DAY. UPON REQUEST BY EMAIL ONLY IF OBJECTIVE CAUSES ARE FOUND DANGER OR BAD WEATHER, CONDITIONS SET OUT ON FIRST CASE OF POINT (6) WILL BE APPLIED. 

(5) MODIFICATIONS

It is possible to change ONLY the number of people up to two days before your arrival by e-mail or text message only.

(6) CANCELLATION

If you wish to cancel a confirmed booking, this must be done from the person who has made the reservation, who will have to write an e-mail or sms.

The cancellation will be effective from the date you will receive our written communication.

Cancellation charge applies as stated below:

• Up to 72 hours before the date of your arrival we will return the deposit keeping 25,00 € for booking expenses. As an alternative to the refund of the deposit, we give the chance to move the reservation during the current season.
  

  If you cancel your reservation up to 72 hours before arrival it is however possible to request a refund of your deposit by October 31st of the current year by sending an email.
  After this deadline, in absence of indications, the entire deposit will be retained automatically and without notification.

• If you do not cancel within the terms (72 hours before the date of your arrival) or in case of NO SHOW we do not refund the deposit.
• Agencies and Mountaineering Schools: see contractual agreements established with each individual institution.

(7) COMPLAINTS POLICY

In case of inefficiencies during the booking phase or during your stay, please contact our staff who will immediately resolve the problem where possible. If this problem cannot be solved amicably, you can lodge a complaint for deficiencies in the execution of the contract by registered letter with return receipt or certified e-mail to the address of the MANAGER of the structure concerned, no later than 10 working days from the expected return date.

(8) ASSUMPTION RESPONSABILITY

At the time of booking, the person making the reservation assumes responsibility for their own behavior and that of the people for whom they have booked.

If one of the members of the booked group is responsible for damage to the structures, the booking manager assumes the responsibilities of the case and releases the MANAGERS from any claims (including legal costs) of the OWNERS of the structures:

• Capanna Margherita: CAI SEDE CENTRALE MILANO
• Capanna Gnifetti, Rifugio Pastore, Rifugio Carestia: CAI SEZIONE DI VARALLO
• Rifugio Barba Ferrero: CAI SEZIONE DI VERCELLI
• Rifugio Mantova: SOCIETA’ DELLE GUIDE ALPINE DI GRESSONEY